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YSM Help Center logo

FAQs

🌳 Products and Services

At Yourstuffmade.com, we make it easy to create custom, ethically made products for your brand, event, or store. Whether you're launching merch or curating client gifts, we’ll guide you from design to delivery.

We're proud to be a B Corp Certified company—committed to sustainable materials and fair labor practices.


What Types of Products Can I Customize?

We offer a wide range of ethically produced, high-quality items:

Small Goods: Perfect for promotional use, fan merch, or retail.

- Best for: Everyday branding and small giveaways.

  • Acrylic Charms – Add glitter, holographics, and more
  • Air Fresheners – Custom scents, shapes & branding
  • Enamel Pins – Soft or hard enamel with special effects

Apparel: Sustainably made fashion that fits your brand.

- Best for: Wearable merch and team apparel.

  • T-Shirts & Hoodies – Soft, long-lasting, fully customizable
  • Caps & Beanies – High-quality embroidery on stylish hats

Stationery: Great for office branding, events, or gifts.

- Best for: Swag bags or creative personal branding.

  • Notebooks & Notepads – Personalized inside and out
  • Stickers & Washi Tape – Fun, functional, and brandable

Event Products: Make your events unforgettable with custom touches.

- Best for: Professional and branded event experiences.

  • Lanyards – Great for conferences, expos, and staff ID
  • Medals & Neon Signs – For awards, booths, or stage design

Postage & Packaging: Elevate your unboxing experience.

- Best for: Packaging that stands out and aligns with your brand.

  • Gift Boxes & Mailer Bags – Custom-printed and reusable
  • Branded Ribbon & Tape – Add elegance and personalization


Can’t Find What You’re Looking For?

We specialize in custom product development. If you have a new idea, we can help you:

  • Design your product
  • Create prototypes and samples
  • Manufacture and fulfill orders

Tips for Choosing the Right Custom Product

  • 🎯 Know your audience – Professionals? Try notebooks or lanyards. Fun? Go with pins or stickers.
  • 🛠 Think practicality – Products people actually use = more impressions.
  • 🎨 Add personality – Use custom shapes, colors, textures, or scents.
  • 🌍 Stay ethical – All our products meet ethical labor and sustainability standards.


Why Choose Yourstuffmade.com?

  • ✔️ B Corp Certified – ethical and responsible practices
  • ✔️ End-to-end service – design to fulfillment
  • ✔️ Sustainable materials – eco-conscious production
  • ✔️ Fully customizable – designed to reflect your brand


Get Started

Let us help you create products your customers will love—made ethically, from idea to delivery.

✅ Yes we do! - 50% deposits available for ALL orders:

  • 50% deposit to begin production
  • 50% balance after final photo proof, before shipping
  • ✔ Peace of mind: You’ll see exactly what’s being sent before you pay the remainder!

We keep pricing as low as possible—without compromising on ethics. Our manufacturer-direct model gives you:

  1. Transparent pricing
  2. Low minimums
  3. Custom quotes for every project
  • 💬 Costs may vary based on customization, materials, and volume. The chart below shows average starting prices.For an exact quote, contact our team.
  • 💡 Average Product Pricing (Per 100 Units)


🧸 Small Goods: Starting at $90 | Avg. manufacturing time: 8 days

Includes: Acrylic Charms, Air Fresheners, Button Pins, Bottle Openers, Carabiners, Drink Coasters, Coins, Dominoes, Enamel Pins, Guitar Picks, Insulated Bottles, Keychains, Luggage Tags, Magnets, Patches, Pennants, Pet Collars, Plush Toys, Popsockets, Temporary Tattoos


👕 Apparel Products: Starting at $95 | Avg. manufacturing time: 18 days

Includes: Baby Bibs, Beanies, Bucket Hats, Bracelets, Caps, Earrings, Eyewear, Hoodies, ITA Bags, Necklaces, Scarves, Signet Rings, Socks, Sweatshirts, Tote Bags, Towels, T-shirts


📝 Stationery: Starting at $75 | Avg. manufacturing time: 8 days

Includes: Card Bookmarks, Metal Bookmarks, Notebooks, Notepads, Pens, Sticky Notes, Stickers, Washi Tape, Wax Seal Stamps


🎉 Event Items: Starting at $98 | Avg. manufacturing time: 7 days

Includes: Lanyards, Medals, Neon Signs, Signage, Tablecloths, Wristbands


📦 Postage & Packaging: Starting at $98 | Avg. manufacturing time: 7 days

Includes: Gift Boxes, Postage Bags, Postage Tape, Ribbon


📩 Get a Custom Quote

Every project is unique—let us help you find the best option for your needs and budget.

Let’s build something awesome—ethically and affordably.

🚀 We’re Fast—Like, Really Fast.

At Yourstuffmade.com, we offer market-leading production speed without cutting corners. Each project has its own timeline depending on customization level, product type, and volume.

Need it sooner? Rush production is available! Just let your account manager know, or contact us directly.

📅 Average Production Timeframes (Per 100 Units) - These are estimates. For a specific quote and timeline, get in touch!


🧸 Small Goods: 8 business days | Starting at $90

  • Includes: Acrylic Charms, Air Fresheners, Button Pins, Bottle Openers, Carabiners, Coasters, Coins, Dominoes, Enamel Pins, Guitar Picks, Insulated Bottles, Keychains, Luggage Tags, Magnets, Patches, Pennants, Pet Collars, Plush Toys, Popsockets, Temporary Tattoos


👕 Apparel Products: 18 business days | Starting at $95

  • Includes: Baby Bibs, Beanies, Bucket Hats, Bracelets, Caps, Earrings, Eyewear, Hoodies, ITA Bags, Necklaces, Scarves, Signet Rings, Socks, Sweatshirts, Tote Bags, Towels, T-shirts


📝 Stationery: 8 business days | Starting at $75

  • Includes: Card Bookmarks, Metal Bookmarks, Notebooks, Notepads, Pens, Sticky Notes, Stickers, Washi Tape, Wax Seal Stamps


🎉 Event Items: 7 business days | Starting at $98

  • Includes: Lanyards, Medals, Neon Signs, Signage, Tablecloths, Wristbands


📦 Postage & Packaging: 7 business days | Starting at $98

  • Includes: Gift Boxes, Postage Bags, Postage Tape, Ribbon


⚠️ Important Production Delay Notes

Some delays may occur during holidays and factory closures. Here's what to expect:

  • 🧧 Chinese & Vietnamese Factories: Chinese New Year (Jan 20–Feb 4)Factories closed

  • 🌍 Global Factories (USA, Australia, Japan, UK): May close for public/national holidays

Need help timing your order around these dates? We’re happy to advise—just reach out!

📩 Have a Rush Order?

We offer rush production and shipping options!
Let us know your deadline and we’ll do our best to meet it.

Most Products Have No MOQ - But larger orders are cheaper per unit!

We believe great ideas shouldn’t be limited by big order requirements.

  • 🛍️ Tip: the bigger the order, the lower the cost per item becomes and ordering more than one product type means you only pay shipping once!
  • Many of our small goods have no MOQ at all
  • 🔢 If a product does have an MOQ, it usually starts at just 1 to 25 pieces
  • 🧵 MOQ can vary depending on product type, customization, and materials
  • 💡 Want to check the MOQ for a specific product? We’re happy to help email [email protected]

📝 Examples of Low-MOQ Products

  • Acrylic Charms – often no MOQ
  • Enamel Pins – often no MOQ
  • Custom Apparel – small runs available for t-shirts, hoodies, etc.
  • Packaging & Stationery – typically low minimums, some as low as 1 unit for samples

We're here to help you create amazing things—whether it's 1 piece or 10,000. 🙌

We’re a global team built to deliver the best custom products with ethical manufacturing and localized support.

We proudly operate across:

  • 🇦🇺Melbourne, Australia – Creative, logistics, and APAC support
  • 🇵🇭Manila, Philippines – Customer care, design assistance, and operations
  • 🇨🇳Shenzhen, China – Prototyping, manufacturing, and sourcing
  • 🇺🇸San Diego, USA – Fulfillment & U.S. logistics
  • 🇺🇸San Francisco, USA – HQ support & project development
  • 🇬🇧London, UK – Creative, logistics, and EU support

✅ All of our partner factories are ethical and B Corp-aligned, meeting strict environmental and labor standards.

  • Fair labor practices
  • Sustainable materials
  • Environmentally responsible production

We’re always expanding to give you the best Maker experience, globally. 🌏

Let’s build something beautiful, ethical, and global — together.

Absolutely! 😄 We know how important it is to see and feel the quality before committing to a full order. That’s why Yourstuffmade.com offers multiple ways to sample our ethically made, high-quality products—whether you're ready to design or just browsing ideas.

How to Order a Custom Sample

Want to test your design on a real product? Here’s how:

  1. Upload your design and select a quantity of 1+
  2. Our team will send you a custom quote for approval
  3. Once approved, we’ll produce your one-off sample before full production starts

👉 Submit your sample order here


🧵 Products You Can Sample:

  • ✅ Small Goods: Acrylic Charms, Air Fresheners, Button Pins, Bottle Openers, Carabiners, Coasters, Coins, Dominoes, Enamel Pins, Guitar Picks, Insulated Bottles, Keychains, Magnets, Luggage Tags, Patches, Pennants, Pet Collars, Plush Toys, Popsockets, Temporary Tattoos

  • ✅ Apparel: T-Shirts, Hoodies, Sweatshirts, Tote Bags, Socks, Beanies, Bucket Hats, ITA Bags, Scarves, Necklaces, Bracelets, Caps, Baby Bibs, Earrings, Eyewear, Signet Rings, Towels

  • ✅ Stationery: Notebooks, Notepads, Stickers, Washi Tape, Pens, Sticky Notes, Metal & Card Bookmarks

  • ✅ Events & Postage: Lanyards, Medals, Wristbands, Gift Boxes, Postage Bags, Postage Tape, Ribbon

❌ Products We Can’t Sample:

Some items can’t be physically sampled, but we provide high-res digital mockups and production proofs instead:

  • Neon Signs
  • Tablecloths
  • Wax Seal Stamps

💡 Need to preview quality without a full custom design? We’ve got options!


🛍️ Sample Without a Custom Design

Option 1: Order a curated Sample Pack

  • If you do not have a design ready yet? Try a random sample pack, were we ship you a few products that we previous manufactured for only $55 USD (includes tracked international shipping)

Option 2: Order your own design sample

  • If you have your design ready - speak to our team about the minimum order quantity and costs before you order a larger amount, it can save you a lot of money and time if you have a unique vision for your project [email protected]

We pride ourselves on premium-quality, ethically manufactured products — and we’re here to guide you every step of the way. ✨

Here’s what to expect when working with us:

🧵 Handcrafted Quality

  • Many of our products are made or finished by hand, so you may notice small variations — these are part of what makes your custom item uniquely yours!

🎨 Design Accuracy

  • We aim to match your artwork exactly — and we’ll send you a free visual proof before production begins. If anything needs adjusting, your account manager will walk you through it.

🛠️ Production Process

  • First, we confirm your design, size, materials, and colors
  • Then we create your custom sample or full order
  • Before shipping, we send a photo of the final product so you know exactly what’s coming

⏱️ Timelines & Transparency

  • Manufacturing times vary by product (usually 7–20 business days)
  • Rush production is available — just let us know!
  • We’ll keep you updated with milestone notifications so there are no surprises


🌍 Ethical & Sustainable Production

All products are made in B Corp-aligned facilities with a commitment to fair labor, recycled materials, and low-waste production. 💚

📧 [email protected]

Let’s make something amazing — together.

Yes! 😄 We have an experienced and friendly design team ready to help bring your ideas to life — whether you're starting from scratch or refining your concept.

Our design services start at just $25 USD per hour, giving you access to professional support at an affordable rate. 🎨✨

💡 What We Can Help With:

  • 🌟 Product Design — Create eye-catching mockups for pins, apparel, stationery & more
  • 🌟 3D Modelling — Great for product visualizations, prototyping & digital previews
  • 🌟 Website Design — Need help with Shopify, layout, or digital brand assets? We’ve got you
  • 🌟 Product Development & Prototyping — From sketch to sample, we support the full journey


We take intellectual property protection seriously and follow best practices when helping you design original work. If you're unsure about ownership or licensing of any design, we recommend seeking legal advice for peace of mind.


Ready to Get Started?

Bringing your idea to life?
Whether you're creating something brand new or refining an existing idea, product development is where your vision becomes real.


🛠️ What Is Product Development?

Product development is the full process of turning an idea into a physical product — from concept and sketching to prototyping, sourcing, costing, and launch.

Working with a B Corp certified company like YourStuffMade.com means your product will be made with:

  • ✅ Ethical labor
  • ✅ Sustainable materials
  • ✅ Transparent, low-waste manufacturing


🌟 The 7 Stages of Product Development

StepWhat Happens
💡 Idea GenerationStart with a concept — improve an existing product or invent something new. Try the SCAMPER method (Substitute, Combine, Modify…).
🔍 ResearchValidate your idea: run surveys, check social trends, review competitors, and ensure demand.
📝 PlanningSketch your design, list required materials, and plan the customer experience — from packaging to unboxing.
🛠️ PrototypingCreate physical samples. Expect to revise and refine before moving to production.
🌍 SourcingChoose ethical materials. We only work with vetted, B Corp-aligned factories using sustainable processes.
💸 CostingDetermine your cost per unit, add packaging + shipping, then calculate pricing and margins.
🚀 LaunchGo live! Promote with email, social media, influencer outreach — we can even help with marketing visuals.


Common FAQs

  • What is product development?
    It’s the process of turning an idea into a real product, including design, prototyping, sourcing, and launch.
  • How do I come up with product ideas?
    Browse customer feedback, competitor reviews, or use the SCAMPER framework. Social media trends are also a great place to start.
  • Can I protect my idea?
    Yes! We can provide a Non-Disclosure Agreement (NDA) to help safeguard your concept during development.
  • How does YourStuffMade ensure ethical production?
    We're proudly B Corp certified and only partner with factories that meet strict fair labor, sustainability, and zero-waste standards. 🌱


Ready to Get Started?

We offer full support — from prototyping to packaging and fulfillment.

Weddings — Custom, Memorable & Made Just for You! 🎉

Your wedding should feel like you — meaningful, joyful, and totally unforgettable.
At YourStuffMade, we specialize in helping couples bring their dream day to life with custom products, budget-friendly options, and expert support every step of the way.


What Makes YSM Weddings Unique?

  • 1. Custom Wedding Products
    From personalized decor to custom keepsakes, we help you design products that reflect your story and style.
    ➡️ Perfect for favors, signage, wearable accessories, and more!
  • 2. Budget-Friendly Planning
    Dream weddings don’t have to break the bank. We’ll help you get the most out of every dollar — without sacrificing quality or ethics. 💸
  • 3. FREE Wedding Planner
    📖 Add our Free Wedding Planner to your cart — packed with tips, checklists, inspiration, and timelines.
    ➡️ It’s your stress-free planning BFF!
  • 4. Free Planning Consultation
    💬 Book a FREE consult with our friendly wedding team. From vision-building to product sourcing, we’re here to help every step of the way.


For Any Wedding Style:

Whether you’re planning something classic, rustic, colorful, minimal, or completely one-of-a-kind — YSM Weddings helps make your big day stand out with style and soul. 🕊️


Get Started Today:

Let’s make your day full of love, joy, and wow — together.

B-Corp Certification is a globally recognized designation given to companies that meet the highest standards of social and environmental performance, transparency, and accountability. 🔍


✅ What This Means for You (and the Planet):

At Yourstuffmade.com, being B-Corp Certified means we’re committed to:

  • 🌱 Sustainable Production — Prioritizing eco-friendly materials and low-waste processes
  • 🤝 Ethical Manufacturing — Supporting fair wages, safe working conditions, and local communities
  • 📦 Transparency & Accountability — Clear pricing, responsible sourcing, and honest communication
  • 🌍 Global Impact — Making high-quality custom products that are better for people and the planet


We don’t just say we’re ethical — we’re certified for it. 💚
That’s why brands, artists, and organizations around the world trust us to bring their ideas to life, responsibly.


Want to Learn More?

Let’s make custom products that feel good and do good—together.

We’re a B-Corp Certified manufacturer — meaning we’ve passed rigorous assessments in environmental impact, labor practices, and business transparency.


What Makes Us Ethical:

  • 🌍 Certified B-Corp — We meet the highest global standards for ethical production
  • 🧵 Fair Labor Practices — We work with partner factories that prioritize worker safety, fair wages, and clean working conditions
  • ♻️ Sustainable Materials — We source recycled, organic, and low-impact materials whenever possible
  • 🤝 Transparency First — From order to delivery, we communicate openly and honestly with every customer
  • 📦 Conscious Fulfillment — All packaging is recyclable, and carbon offset options are available


We go beyond ethical claims — we’re audited, certified, and constantly improving how we make custom products for brands that care.


Learn More:

Let’s make something meaningful — and make it ethically.

We’re all about making it easy to create high-quality, ethical products — without going over budget.
Here are a few tips to help you save more while making something amazing with us:


💡 Smart Ways to Save

  • Order More Units
    The higher the quantity, the lower the cost per unit = more profit for you!

  • Bundle Designs
    Order 2+ product designs in one go and get 10% off your total.

  • Combine Shipments
    Add multiple items to the same order and pay for shipping just once 📦

  • Ask About Free Add-Ons
    Many products come with free branded cards, tags, labels, or retail packaging — just ask! 🎁


💰 Price Match Promise

Got a quote from another factory?
We’ll match or beat any legitimate quote that aligns with our ethical and quality standards.
That means you can save money and support fair manufacturing practices at the same time.


🚀 Ready to Get Started?

Let’s create something beautiful — without breaking your budget.

Welcome to Swag Shops — your company’s personalized storefront for ethically made, custom swag! 🌍 Whether you’re looking to order for yourself, your team, or a global event, Swag Shops make it easy, fast, and fun to get started. Here’s everything you need to know.


🎉 What Are Swag Shops?

Swag Shops are exclusive, invite-only company stores designed to simplify how teams order custom products.
They allow employees to order ethically manufactured swag — like apparel, gifts, and event gear — using a seamless platform backed by expert support.

Swag Shops are ideal for:

  • Companies with 50+ team members
  • Teams with recurring custom product needs
  • Global organizations needing centralized fulfillment


🛠️ Swag Shop Features

  • Group ordering
  • Global shipping and fulfillment
  • Dedicated account manager
  • Ethical express manufacturing
  • Inventory management & restocking
  • Warehousing and advanced logistics
  • Usage reports and real-time tracking
  • Billing permissions & access controls


🚀 How to Get Started

  • Step 1: Sign Up
    Every user must register before accessing the swag shop. It only takes a minute!
    👉 Register Here
  • Step 2: Access Confirmation
    Once you sign up, our team will process your request. Within 2 hours, you’ll receive a confirmation email granting access to your swag shop.

Didn't receive access within 2 hours? Reach out to us — we’ll help right away! [email protected]


🛍️ How to Place a Swag Order

🧍 For Individual Orders:

  1. Log in to your swag shop.
  2. Browse and add products to your cart.
  3. Before checkout, enter your Required Project Code (ask your manager if unsure).
  4. Submit your order — we’ll handle the rest!

Forgot to add your code? No worries! Contact us or we’ll reach out before processing.

👥 For Group Orders:

  1. Choose the Group Order product.
  2. Fill out project codes, shipping details, and any custom fields.
  3. Submit — we’ll coordinate delivery across locations as needed.

⚠️ Important:
All orders are reviewed to ensure they follow your company’s internal guidelines. Any that don’t may be paused for review or flagged to your company contact — but don’t worry, we’ll help resolve it!


💳 Swag Shop Billing Options

We offer flexible billing options to fit your team’s needs:

  • Split payments
  • Project codes
  • Budget approvals
  • Custom access levels
  • Automatic payments
  • Account credits

Need help setting up custom billing? Just ask! 📧 [email protected]


🙌 Need Help?

We’re real humans and always happy to support your order, setup, or quote.

Let’s make your swag shop experience fun, fast, and stress-free.

📦 Orders, Shipping and Support

All orders from YourStuffMade.com are shipped with tracked express delivery through trusted global couriers like FedEx, UPS, and DHL. 🚚✈️
You’ll always know where your order is — from the factory to your front door. 📦


📍Tracking Info

  • Once your order ships, your project manager will send your tracking link via email
  • You can follow real-time updates directly from the courier
  • If you haven't received your tracking info yet, don’t worry — we’ll send it as soon as your order is on its way!

⏱️ Estimated Timelines

  • Manufacturing usually takes 2–3 weeks after your artwork and order are confirmed
  • Express shipping typically takes 3–7 business days (depending on your location)

If your order is delayed past the expected delivery window, reach out to your account manager — we’re happy to help. 😊


Need Support?

If you have any concerns about tracking or delivery, just email us: [email protected]

We’ll make sure your order gets to you safely — and on time! 🌍

Yes — we ship everywhere!
We ship worldwide, so no matter where you’re located — your custom products can find their way to you. 🌍✈️


✅ Standard Shipping Includes:

  • Tracked Delivery to most global destinations
  • Reliable couriers like FedEx, UPS, DHL, and premium local partners
  • Order updates sent straight to your inbox 📦📧


✨ Want Even More Peace of Mind?

You can upgrade your shipping at checkout with:

  • 🚀 Express Shipping — Faster delivery
  • 🔐 Shipping Insurance — Protection against loss or damage
  • 📦 Advanced Tracking — More detailed real-time updates


Reach out — we’re happy to assist with international delivery:

Let’s get your custom order to you — no matter where you are. 🌏

Yes, we do!
Shipping insurance is available for any custom order placed with us, and it’s a great way to protect your products during transit.


🔒 What It Covers:

  • 📦 Lost shipments
  • 🛠️ Damaged items
  • 🔁 Incorrect or incomplete orders

Coverage applies to part or all of your order’s value, depending on the issue.


💵 Cost & How to Add It:

  • Insurance is just 1% of your order value
  • You can add it any time before your order ships from our factory

👉 To include shipping insurance, simply:

We’ll make sure your order arrives safely, accurately, and with total peace of mind.

Need your order ASAP? We’ve got speedy solutions to help you meet your deadline — without the stress.


🚚 Express Shipping (From $30 USD)

  • Available for all orders
  • Delivered by trusted couriers like FedEx, UPS, DHL
  • Fully tracked, faster delivery to meet your timeline
  • Can be added at any time before your order ships from our factory


⚡ Rush Orders (From $20 USD)

  • Prioritizes your order in the manufacturing queue
  • Reduces production time by up to 50% faster
  • Ideal for urgent projects, events, or tight deadlines
  • Add this to your order anytime before shipment


📦 Express Re-Ordering

Need more of something you’ve ordered before — and fast?

Re-ordering your custom product is quick and easy:

  1. Contact us with your previous order info or product name
  2. We’ll confirm availability and rush options
  3. Get your products re-made and shipped express — no setup required!


💬 Let’s Get Things Moving

Email us to add express shipping, rush production, or to start a re-order: [email protected]

Let us know your timeline — we’ll do everything we can to make it happen!

Yes we do! Upgrade your manufacturer — without upgrading your budget.
We’ll match or beat any quote for custom products that meet our ethical standards and quality expectations. 🔄

That means you get:

  • Lower pricing
  • Ethical manufacturing (B Corp standards)
  • A better experience — with full transparency, fast support, and free mock-ups 🥰


💡 How to Submit a Price Match

  1. 📄 Have a competitor’s quote for a custom product?
  2. 👉 Submit it here — fast & free
  3. Our team will review and get back to you with a matched or better offer


🧷 What We’ll Match:

  • Legitimate custom product quotes from other manufacturers
  • Quotes that include full production specs and pricing
  • Offers that align with our quality + ethical standards

Have Questions?

Let’s save you money, simplify your production — and make it all ethical.

Thanks so much for sharing your custom product idea with us! 🎉
We're excited to bring your vision to life — and the process is smooth, fast, and human-led. Here's exactly what happens next:

What to Expect After You Submit Your Quote

  1. Quote Response Within 12 Hours
    You’ll be assigned your very own personal account manager (yes, a real human 😊) who will reply quickly with your quote and answer any questions.
  2. Pre-Production Mockup
    We’ll send a digital mockup of your custom product before production begins — so you know exactly what to expect.
  3. Payment Process
  4. 50% upfront to start production
  5. 50% after you’ve approved the final photo proof of your product
  6. Timeline
    Most orders are completed within 2–3 weeks, depending on the product and customization level.
  7. Global Express Shipping
    We ship worldwide — fully tracked, fast, and reliable!
    (Yes, we deliver to 🇺🇸 🇬🇧 🇦🇺 and beyond.)


Tips to Save Time & Money

  • Combine Orders: Add multiple products to one order to save on shipping and reduce fees.
  • Order More, Pay Less: The higher the quantity, the lower your cost per item.
  • Share Your Budget: Let us know what you’re working with — we’ll do our best to make it work for you!


Helpful Resources


Have More Questions?

Just reply to your quote email or reach out anytime — your account manager is here to help make this process stress-free, exciting, and fun!

Let’s make something awesome — together!

Creating your custom product just got easier!
When you place an order at YourStuffMade.com, you'll automatically receive a free design guide and product template — your step-by-step tool for submitting perfect artwork. 🎉✨


🚀 What’s Included?

  • A downloadable design guide + product template
  • Clear instructions for submitting your design
  • Tips for sizing, positioning, and formatting your artwork


  • 🖨️ Physical Template
    Print the template to sketch or measure by hand. When you're done, send us the final artwork with key details like size, placement, and thickness.
  • 💻 Digital Template
    Prefer designing on-screen? Just place your artwork directly onto the digital template and submit the completed file to your account manager or via email.

💡 Bonus: Using the template digitally helps reduce waste and supports a greener planet! 🌱


✨ Why It Matters

Submitting your design using the correct template ensures:

  • Faster production
  • Accurate sizing & alignment
  • Fewer revisions or errors

🛍️ Place your order now to receive your free product template:

Let’s bring your design to life — beautifully and accurately!

Ordering internationally shouldn't come with stress, surprise fees, or endless customs paperwork. That’s why we offer DDP Shipping (Delivered Duties Paid) — a smarter, smoother way to shop globally. 🌍


✅ What Is DDP Shipping? (DDP = Delivered Duties Paid)

This means we prepay all import taxes, duties, and government tariffs so you don’t have to.

  • No surprise customs bills
  • No hidden charges
  • No customs forms to fill out

Your order arrives at your door, fully cleared — hassle-free. 🎉


Why It Matters — Let’s Talk Tariffs

In many countries, import fees can be shockingly high — sometimes up to 135% of your order’s value.

For example: A $100 order could cost you an extra $135 in surprise customs charges 😱

With DDP, you pay just 5–10% upfront — and we handle the rest:

  • 🌐 Import duties
  • 🧾 Government tariffs
  • 🛃 Customs clearance paperwork
  • Think of it as an all-inclusive pass through global borders — no surprises, no stress.


Does DDP Take Longer?

Yes — but only slightly!
Because we’re working with customs in advance, DDP delivery takes 7–12 business days, compared to 3–5 days for non-DDP or domestic shipping.

But the tradeoff is worth it:

  • ❌ No customs delays
  • ❌ No border holds
  • ✅ Just clean, tracked delivery to your doorstep


How to Track or Learn More

  • Our AI Agent is available 24/7 to help you choose the right shipping method
  • Visit our Help Center for full international shipping details
  • Need personal support? Email us anytime at [email protected]


TLDR — Why Customers Love DDP

  • No surprise customs fees
  • Avoid up to 135% in extra tariffs
  • Flat, transparent shipping cost
  • We handle the red tape — you just get the goods


Order Globally With Confidence

DDP Shipping gives international customers the same peace of mind as local ones.
It’s reliable, cost-transparent, and totally stress-free.

📦 Just choose DDP at checkout or ask your account manager to add it to your quote!

We make paying for your custom products fast, flexible, and secure — so you can focus on what matters most: creating something amazing. 🎨✨

Accepted Payment Methods

You can pay using any of the following secure options:

  • Credit/Debit Cards: Visa, Mastercard, Amex
  • Shopify Pay & Shopify Instalments (via online checkout)
  • Bank Transfers: Domestic & international options available
  • Paysquad: Pay your order with your community - learn more


Bank Transfers

If paying via bank deposit, please:

  1. Send payment to the details provided by your account manager
  2. Email your payment confirmation screenshot to [email protected]


Your Payment Security

We take security seriously. Every transaction is protected through trusted, encrypted payment platforms like:

  • Shopify Payments
  • Your preferred banking institution

✅ We never store sensitive payment information
✅ All data is processed securely and in compliance with international safety standards


💬 Need Help?

Got a question about payments, instalments, or billing? We’re here for you!

Your custom product journey starts with trust — and we're proud to keep every step secure and simple.

We are proud to manufacture the highest quality custom products but understands some things are not in our control. For those times that things could have been better - please let our team know asap as we offer custom solutions depending on the shipping damage and any quality issues [email protected]

For the best quality to match your design .Ai or PNG files work best, but we also accept PDF, JPEG, and PNG.

If design is not your strongest talent:

Simply grab a pen and paper, sketch out your idea, and send it to us. It doesn’t need to be perfect! Our team will take your sketch and convert it into a polished, digital design. This helps avoid endless revisions and brings your vision to life faster. We also offer talented designers you can hire here.

We’re so excited to hear your ideas — and we’re committed to protecting them.
To ensure your designs, concepts, or business details stay safe, we offer a Confidentiality and Non-Disclosure Agreement (NDA) for all custom projects.


What Is an NDA?

A Non-Disclosure Agreement (NDA) is a legal document that protects any confidential information you share with us. It ensures that:

  • Your product ideas and designs stay private
  • We won’t share, use, or reproduce your concept in any way without your permission
  • You stay in control of your intellectual property

This agreement allows us to work together confidently and ethically — right from the start.


✍️ How to Fill It Out

Complete the Following Fields:

  • Fill in the date at the top (e.g., "14th day of August, 2025")
  • Add your full name or company name as the Disclosing Party
  • Scroll to the bottom and add your name and the date again in the signature section


Save and Send

  • Download or export the completed NDA as a PDF (or take a clear photo/scan)
  • Email it to us at: [email protected]


Once We Receive Your NDA:

  • We’ll sign and return it for your records
  • You can then safely share your artwork or ideas with us
  • We'll begin the custom product development process together — confidentially and ethically


If you have any questions or need help filling it out, don’t hesitate to reach out. We're here to support you every step of the way.

We’re excited to introduce PaySquad on our site — a fun and flexible way to split payments with friends, teammates, or coworkers when shopping with us! 🎉

Whether you’re ordering merch for your band, swag for your company, or gifts with friends, PaySquad makes checkout a team effort.


What is PaySquad?

PaySquad is like a group tab, but for online shopping! Instead of one person covering the whole order, you can invite others to chip in at checkout.

In a nutshell:

  • You start an order 🛒
  • Choose PaySquad at checkout
  • Invite others to contribute 💌
  • Once everyone pays, the order ships 🚚

No chasing bank transfers, no awkward math — just smooth, shared payments.


🚀 How to Use PaySquad on Our Shopify Store

Here’s how simple it is to use PaySquad when you shop with us:

  1. Shop as normal 🛍️
    Add your favorite products to your cart.
  2. Head to checkout 🧾
    At the payment step, select PaySquad as your payment option.
  3. Set up your squad 🙌
    Enter the emails of the friends, teammates, or colleagues you want to split the cost with.
  4. Send invites ✉️
    They’ll receive a secure link to pay their part.
  5. Wait for the magic
    Once everyone has paid, we’ll process and ship your order. Easy!


💡 Why You’ll Love PaySquad

  • No awkward “can you transfer me?” texts 📱
  • Perfect for group gifts, merch drops, and team orders 🎁
  • Transparent — everyone sees what they owe 💳
  • Secure and powered by Shopify’s trusted system 🔒


🎉 Ready to Try It?

Next time you’re checking out, give PaySquad a try and make paying together fun, fair, and frictionless!

👉 Still have questions? Reach out to our support team — we’re here to help. [email protected]

⭐️ Community and About

We love hearing from our community—and we publish as many reviews as possible so future customers can shop with confidence.

Why reviews matter

  • Real results: See how products look and perform in the wild.

  • Better decisions: Compare styles, options, timelines, and quality.

  • Continuous improvement: Your feedback directly shapes our materials, packaging, and support.

See what past customers have shared HERE

We know your ideas are more than just files — they’re your voice, your brand, and your business. That’s why we go above and beyond to ensure your Intellectual Property (IP) and artwork are always safe, secure, and respected.


How We Protect Your Work


1. Confidentiality Agreements (NDAs)

  • Before any project begins, we secure confidentiality agreements that guarantee your designs and ideas remain private. You own your work — always.

2. Secure Data Handling

  • We use industry-leading protocols to store, send, and handle your files. From file transfers to design previews, everything moves through secure, encrypted channels.

3. Strict No-Sharing Policy

  • We never use your designs for promotional purposes, portfolios, or social media without your explicit permission. Your work is never shown publicly unless you say yes.
  • We uphold strict policies against IP theft and will take action if any violation occurs. We’re here to defend your rights and support fair, ethical creativity.


⚠️ What to Do If Your Design Is Copied

Even with strong safeguards, IP theft can happen. Here’s how to respond if your artwork is used without your permission:

1. Gather Evidence

  • Take screenshots, URLs, timestamps, or photos — anything that shows your design has been used without your consent.

2. Compile Your Original Files

  • Keep your original source files, sketch history, or creation dates. These are critical in proving ownership.

3. Contact the Infringer (Optional)

  • In some cases, a respectful but firm message asking for removal or credit may resolve the issue. But only do this if you feel safe.

4. File a DMCA Takedown

  • If your work is online, file a Digital Millennium Copyright Act (DMCA) takedown with the hosting platform (e.g., Etsy, Instagram, Shopify). Most sites offer simple reporting tools for copyright violations.

5. Contact Us Immediately

If your design was created or manufactured through YourStuffMade.com, let us know.
We'll:

  • Investigate the situation
  • Assist with documentation
  • Take action to help protect your work
  • We stand with our makers. Always.
  • For repeated or serious infringement, speak with an IP attorney. They can support you with cease-and-desist letters or formal legal action if necessary.


💬 Questions or Concerns?

We're here to help protect what you’ve worked so hard to create. Whether you’re worried about copyright or want to better understand our process, we’ve got your back.


Your Ideas Deserve Protection

  • We exist to empower creators — not exploit them. Your IP is always treated with the respect and protection it deserves. Let’s build something beautiful — safely, ethically, and together.

We believe in creating products that reflect our core values of kindness, fairness, inclusivity, and creativity — all while maintaining the highest ethical standards. Whether you're here to launch your next product or help shape ours, you’re a vital part of a community built on positive impact. 💚✨

🚫 What We Don’t Support

We proudly reserve the right to refuse any project that:

  • Promotes hate, discrimination, or inequality
  • Violates intellectual property (IP) rights
  • Involves unethical business practices
  • Conflicts with our values or B Corp ethical standards

Our mission is to make the world a better place — one product at a time. That means choosing our partnerships carefully and working only with people, companies, and ideas that reflect a shared commitment to equality, sustainability, and creativity. 🌱


What We Do Support

  • Fan-art and inspired artworks that celebrate another artists work as long as it does not impact IP
  • Creativity and self expression
  • If you’re ever unsure whether your project fits these guidelines, feel free to reach out. We’re happy to talk it through!

Community Ideas & Feedback Hub

We’re not just building products — we’re building a community. That’s why we created the Community Ideas Hub, your space to:

  • 🗳️ Share Ideas:Have an idea for a product, feature, or improvement? Whether it's big or small, we want to hear it!

  • ⭐️ Get Recognized: If your idea is implemented, we’ll give you full credit — and maybe even send a little thank-you gift 🎁

  • 🎁 Vote & Prioritize: Both our internal team and community members can vote on submitted ideas. The best ones rise to the top!

👉 Submit your idea here


Our Shared Commitment

By working with us, you’re joining a community that values:

  • Ethical manufacturing
  • Inclusive business practices
  • Sustainable innovation
  • Respect for creativity and human rights

We’re proud to collaborate with individuals and teams who align with these values — and we're here to co-create the future, together. 🌍


Have a question about our policy, community hub, or how to get started?

Yes! At YourStuffMade.com, your safety, privacy, and creative ownership are our highest priorities. From secure transactions to protecting your intellectual property, we’ve built every part of our platform with trust and transparency in mind. 💼✨

🔐 Your Privacy & Data Security

We use industry-leading security protocols to ensure that your personal information is always protected.

  • Encrypted data handling for all contact and account details
  • Secure servers with restricted access
  • No data sharing with third parties without your consent


🎨 Artist & IP Protection

We treat your creativity with respect. Whether you’re submitting sketches, final designs, or product ideas:

  • Your artwork is stored in secure, access-controlled environments
  • We never share or use your designs without explicit written permission
  • You remain the sole owner of your intellectual property


💳 Safe, Verified Payment Platforms

We process all payments through trusted, encrypted gateways, including:

  • Shopify Pay & Instalments
  • PayPal (including Pay in 4)
  • Visa / Mastercard / Amex
  • Bank transfers (upon request)

All financial data is encrypted and never stored on our servers.


🫂 Our No-Sharing Policy

We do not share your:

  • Personal details
  • Payment information
  • Designs or artwork
  • Order history

Everything you share with us is used exclusively to fulfill your order and support your project.


✅ In Summary — You’re in Safe Hands

At YourStuffMade.com, we promise to:

  • Protect your information and artwork
  • Use only secure systems and verified tools
  • Never share anything without your consent

We’re proud to be a B Corp Certified business, held to the highest global standards for ethics, safety, and transparency.

Have questions or concerns? [email protected]

Calling All Makers, Mentors & Creative Connectors! 🎉

Love YourStuffMade? Share the good vibes — and get rewarded for it.

We know it’s hard to keep a great manufacturer a secret — so don’t! When you refer others to YourStuffMade.com, you’ll earn real cash every time your referral places an order. No stress, no small print, just a simple way to support fellow creatives and make money doing it.


💼 How It Works

  1. Refer a maker who needs ethical, affordable, high-quality manufacturing
  2. We handle the quote, support, and order process — you do nothing ✨
  3. They place their order
  4. You get paid

That’s it! No setup, no maintenance, no complicated tracking systems. Just transparent rewards.


💰 Reward Tiers

You'll earn based on your referral's first order:

Order ValueYour Reward 💸
Under $250$25 USD
$250–$499$50 USD
$1000+$100+ USD 🎉
Yes — we’ve sent $1000+ payouts for single orders. It happens more often than you’d think!

✅ Who Can Join?

  • Community leaders
  • Creative coaches
  • Agency owners
  • Educators
  • Past customers
  • Anyone who loves supporting makers!

Whether you're coaching creators, running a Discord server, or just want to share a great resource — our Affiliate Program is a win for everyone.


🚀 How to Start

  • Submit the quick form here 👉 Join the Affiliate Program
  • Our team will follow up with you and your referral
  • Get updates, support, and track your rewards as they roll in


Questions? We’re here to help! Reach out any time to: [email protected]

Let’s grow the maker community together — ethically, creatively, and with a few extra dollars in your pocket. 💸

This agreement is entered into by and between YourStuffMade.com ("Manufacturer") and you, the Client, as of the effective date of your custom order. It outlines the terms under which we’ll manufacture your products while protecting your rights every step of the way.


1. Scope of Work

We agree to manufacture and deliver custom products based on the exact details we confirm with you — including design, material, and product specifications.
No surprises. Just what you approved.


2. Payment Terms

To keep things fair and clear:

  • 50% deposit is required before production begins
  • Final 50% payment is due before shipment — after we send photo proof of your finished items
  • We do not ship any items without final payment being received in full


3. Intellectual Property & Confidentiality

This one’s important — and we mean it:

  • You own your designs, always.
  • We do not share, use, or replicate your work without your explicit written consent
  • Your designs are stored securely, and we maintain strict internal protocols for handling creative assets

You bring the vision — we help bring it to life, respectfully and securely.


4. Ethical Manufacturing

We’re a B Corp Certified company, and we take that seriously.

All manufacturing adheres to the highest global standards of:

  • Fair labor
  • Safe working conditions
  • No child or forced labor
  • Sustainable and eco-conscious sourcing

You can feel good about what you’re making — and how it’s made. 💚


5. Shipping & Delivery

Once your final payment is received:

  • We ship your product using secure, tracked shipping to your provided address
  • We’re not responsible for delays caused by payment issues, customs processes, or unresponsive communication — but we’re always here to help!


6. Cancellations & Refunds

  • Orders canceled before production begins are eligible for a full refund
  • If production has started, the deposit is non-refundable to cover materials and labor costs
  • If a material breach occurs by either party, the agreement can be terminated


7. Entire Agreement

By placing an order with us, you agree to the terms above. This document represents the full agreement between us and replaces any previous conversations or emails.


🙌 We’ve Got Your Back

We’re committed to supporting makers, artists, and creative entrepreneurs — and we know that starts with building trust and safety into everything we do.

If you ever have questions, concerns, or just want to talk through something before you order — we’re here.

Reach out anytime: [email protected]

Let’s build something amazing — ethically, respectfully, and together.

Ethical manufacturing, made easy.
We’re a global team of artists, makers, and product specialists on a mission to transform how custom products are made.


Our Story

Founded in 2020 in both Melbourne, Australia 🇦🇺 and San Francisco, USA 🇺🇸, YourStuffMade.com was born from a simple idea:

Creators deserve access to ethical, high-quality manufacturing — without the stress.

Started by a team of passionate artists, we’ve grown into a platform trusted by:

  • Global brands
  • Indie makers
  • Local businesses
  • Community-driven creators

All with one shared goal: create better, together. 🌱


🛠️ What We Do

YourStuffMade.com helps bring your ideas to life — from napkin sketch to finished product — with transparent, ethical, and scalable manufacturing solutions.

We offer:

  • Advanced custom product development
  • Concept design, prototyping & full production
  • Global fulfillment & inventory support
  • B Corp-certified ethical manufacturing
  • Artist-first IP protection & privacy guarantees
  • High-touch project support & communication

Whether you’re creating merch, launching a product line, or managing swag for a team — we’re here to help.


🌿 Why It Matters

The manufacturing industry has long relied on outdated, unethical systems. We’re here to change that.

  • Sustainability: We source materials consciously and minimize waste
  • Creativity-first: You own your work — we just help bring it to life
  • People-first: We support fair wages, safe working conditions, and inclusive practices
  • Education & empowerment: We help makers learn, grow, and launch boldly


Join Us!

Whether you're:

  • Launching your first custom product
  • Managing merch for your team or event
  • Dreaming up a product you’ve never seen before...

We're here to help you bring it to life — ethically, sustainably, and stress-free.

Thank you for creating with us. Let's build something amazing — together.

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